REFUND POLICY

Option 1: Standard Agency Policies

1. Government & Third-Party Fees

  • Strictly Non-Refundable: All government visa fees, embassy service charges, biometric fees, VFS/courier charges, and translation fees paid to external parties are 100% non-refundable once submitted or paid to the respective department.

  • These fees are collected on behalf of third parties and cannot be reclaimed regardless of whether your visa application is approved, delayed, or rejected.

2. Service & Agency Processing Fees

  • Before Processing: If you request a cancellation before we have started reviewing, preparing, or submitting your application, you are eligible for a 100% refund of our service fee.

  • During Preparation: If you request a cancellation after document verification or application form drafting has begun, but prior to final embassy submission, a 50% partial refund of the service fee will be issued.

  • After Submission: Once your application has been submitted to the embassy/consulate or government portal, our service fee is non-refundable, as the service has been fully rendered.

3. Visa Rejections, Delays, & Denials

  • Embassy/consulate decisions are made solely by sovereign government authorities. We do not guarantee visa approval or specific processing timelines.

  • Visa rejections, issuance of shorter-validity visas, or embassy processing delays do not qualify for a refund of service or government fees.

4. Refund Processing Timeline

  • Approved refunds will be processed back to the original method of payment within 14 to 30 business days.

Option 2: Strict "No Refund After Start" Policy

Policy Terms

  1. Government Fees: Fully non-refundable once paid to any embassy, consulate, or third-party visa platform.

  2. Service Fees:

    • Eligible for a full refund only if written cancellation is received within 2 hours of payment and before document processing has commenced.

    • Once our team initiates document review, verification, or slot booking, service fees become 100% non-refundable.

  3. Third-Party Failures: We are not liable for non-refundable travel expenses (flights, hotels, tours) incurred due to embassy delays, administrative processing, or visa rejections.